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Hi there! I'm Carla Baynard, the founder and CEO of CarlaConnects.  I am a seasoned professional in client services and account management with a passion for creating strategic solutions in customer experience.  Below are the details of my story.

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My Story

My journey, backed by over 25 years of experience and a BA in Organizational Management from Eastern University, has been about connecting with diverse sectors and driving projects that make a real difference. I thrive on challenges that call for strategic thinking, and I find joy in crafting customized solutions that exceed client expectations.  During my trajectory, I learned that I also thrive off the joys and challenges of leadership. 

Throughout my career, I've had the opportunity to lead teams, develop innovative programs, and manage complex projects. My focus has always been on building strong relationships and fostering environments where both clients and team members can grow. One of my proudest achievements is developing a “resource” matrix that revolutionized my team management style and served as the foundation for my members' career growth.

Away from the professional world, I’m all about continuous learning and staying curious. Whether it's exploring new technology trends or delving into a good book, I believe in the power of knowledge and curiosity for personal and professional development. On this site, you’ll find a blend of my professional insights and personal passions, all geared towards creating exceptional customer experiences. Let’s connect and explore the possibilities together!  

By the way, if you are curious about my leadership style, click on the link to hear the "My Curious Colleague" Podcast where I am the featured guest discussing leadership.


Contact me if you wish to learn more.


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